Health Support Coordinator

HEALTH SUPPORT COORDINATOR

As part of the National Inquiry into Missing and Murdered Indigenous Women and Girls, we would like to fill up to five (5) experienced, full-time Health Support Coordinators across Canada.

The National Inquiry into Missing and Murdered Indigenous Women and Girls is entirely independent from the federal government, and employees are appointed on a term basis. We are committed to having a skilled and a highly Indigenous represented workforce. We consequently encourage candidates to self-identify as belonging to Indigenous peoples.

 

KEY ACTIVITIES

  • Develops and implements strategies to manage the delivery of health support services in assigned locations within Canada (e.g.: trauma-informed health services) for Indigenous families and individuals who participate in the Commission of National Inquiry, before, during and after their testimony; develops and implements a psychosocial support strategy during and after the Inquiry.
  • Establishes and implements a consultation and interaction program to ensure that there are effective links with families, communities and indigenous organizations; supervises assigned staff in the sector; and drafts summary and status reports on information acquired.
  • Conducts research to identify the families of Indigenous Women and Girls who are missing or murdered; identifies the need for and manages the delivery of counselling services for those appearing before the National Inquiry, taking into consideration the various Indigenous cultural requirements, availability, confidentiality, costs and effectiveness.
  • Plans and coordinates family meetings; explains the objectives of the Inquiry and its planned outcomes; establishes close communications with the families concerned; provides intake and assessment; prepares families for the giving of testimony
  • Develops tools to sensitize the general public to the experiences of the indigenous families; and develops or contributes to the development of a strategy to pay tribute to those missing and murdered.
  • Provides advice and guidance to the Health, Legal and Community Relations teams on families; designs and delivers training for staff to prepare them to work with the families and  survivors 
  • Creates standards, monitors and analyses health support methods, procedures and service delivery; identifies inefficiencies; recommends and initiates improvements; analyzes progress against service standards; builds upon and improves service delivery to clients through performance reviews; and plans for, leads, coordinates and integrates the implementation of improvements and changes in processes and procedures.
  • Designs, develops and delivers training courses and information sessions on health support services and practices which incorporates Indigenous knowledge; and trains Inquiry personnel in collaborative ways with the local First Nations or Métis or Inuit communities; works with community advisory committees to develop culturally specific training modules which include historical context and the impacts of colonization on Indigenous societies.
  • Conducts assessments within the communities in discussions with members and families to determine the type of support needed and that which is already available; identifies any gaps; devises approaches which address client needs; and provides recommendations.
  • Oversees, leads and/or coordinates the effective integration of health support services operations ensuring alignment with central agency programs, policies, standards and practices; liaises with colleagues, counterparts and partners in the development and implementation of innovative practices, processes, systems and service delivery practices; and develops performance management systems to measure success against Inquiry standards, priorities and objectives.
  • Develops and implements diversified health support services, processes and standards; monitors central agency and public and private sector trends and developments (e.g.: Treasury Board policies) that are having or may have an impact on health support services practices; develops and implements strategies to respond to and address emerging issues; and identifies needed changes and provides recommendations to develop new or to modify existing processes, procedures, and policies  to meet changing 

 

QUALIFICATIONS

Language requirements

  • Fluency in oral and written English is essential.uency in oral and written French is essential for bilingual positions.
  • Fluency in oral Indigenous Language an asset.

Education 

  • University degree in a related field or a combination of equivalent education and experience.

Experience

  • Experience in providing health support services to families, communities and Indigenous organizations
  • Experience with casework
  • Experience in preparing and delivering training to support families and/or Indigenous communities
  • Experience developing and implementing health support strategies and maintaining ties with Indigenous communities and organizations

Knowledge

  • Knowledge of Indigenous communities and institutions and in particular Indigenous health support organizations
  • Knowledge of an Indigenous language is an asset

Abilities and skills 

  • Ability to manage a work team
  • Ability to identify and meet the health support needs of a specific clientele
  • Ability to develop a bond of trust with vulnerable people
  • Ability to respect and be alert to the specifics and protocol of each Indigenous community

Competencies 

  • Judgement 
  • Persuasiveness
  • Effective interpersonal skills
  • Team player
  • Empathy

Conditions of employment

  • Willing and available to work overtime, as needed
  • Willing to travel extensively to Indigenous communities in his or her sector and elsewhere in Canada, as needed
  • Able to handle periods of intensive and high-pressure activity
  • “Secret” security clearance

Location of employment

  • Various locations across Canada

Rate of pay

  • $76,002 to $82,171

As per the Canadian Human Rights Commission’s Aboriginal Employment Preference Policy, the National Inquiry into Missing and Murdered Indigenous Women and Girls seeks to promote the employment of Indigenous Peoples as its primary purpose is to serve the needs of Aboriginal people.

Interested candidates are invited to submit their cover letter and resume to t.fearn@mmiwg-ffada.ca by May 26, 2017. In the subject line, please indicate “Health Support Coordinator” and the region. Your cover letter should clearly demonstrate how you meet the requirements of this position.

We thank you for your interest in working for the National Inquiry into Missing and Murdered Indigenous Women and Girls. Only those selected for further consideration will be contacted.